Importance of giving the tenant good customer service.
It doesn’t matter if you have a condo for rent in Kirkland WA, or elsewhere on the Eastside, doing your best by offering your tenants good customer service is very important.
Doing your best to give good customer service to your tenants will make them much happier, and happier tenants tend to stay longing and are more inclined to keep the property in better shape.
In this article, we will share our best tips for high levels of tenant customer service.
Tip #1 Offer multiple ways for the tenant to get in touch.
Some landlords only want the tenant to contact them one way, usually via email. They think that just communicating by way of email is more organized and easier to save and refer back to, which of course it is. But your tenant will be thinking, what if they aren’t reading their emails and I need something to fix ASAP. Give them and cell number, but ask that they primarily use email. This arrangement is in both your best interest.
Tip #2 – Communicate, Communicate, Communicate.
Communicating is key to good service and keeping the tenant happy, especially in a stressful situation like an important repair. Even if your vendor is late to making the repair, if you update the tenant so they are not left wondering what is going on, they are usually much happier.
Tip #3 – Do what you say you’re going to do.
Another important aspect of customer service is doing what you say you will do. If you say you’ll fix something to your rental property then follow thru and get it fixed.
Tip #4 – Hire a professional property manager.
If you’re just too busy with life to keep up with the demands of a rental property then consider hiring a property manager. A good property manager will save you the time and aggravation of delivering on customer service and keep your tenants happy with the best possible service.
GetProperty Management for Kirkland WA
Tired of managing your rental properties? We can save you the time, money and hassle of maintenance calls, rent collection, and everything that goes with being a landlord!
Contact Comble Property Management by calling us at (425) 458-1002 or connect with us online.